Service
Ongoing Support & Maintenance
A website is not finished at launch. Software updates, security, small fixes and new features all keep coming. I offer ongoing maintenance and support so your WordPress or Shopify site stays secure, current and effective, and so you have someone to call when you need a change.
What's included
- Core, theme and plugin/app updates
- Regular backups and security monitoring
- Bug fixes and small changes
- New features and content updates
- Performance checks over time
- Priority, responsive communication
Ongoing, on a simple monthly arrangement. We agree what is covered and I keep your site healthy month to month.
Process
How I deliver this
A simple, transparent process, so you always know what is happening and what comes next.
- 01
Discover
Understand your business, goals, audience and technical requirements before writing any code.
- 02
Plan
Agree the scope, architecture, CMS structure and UX, with a clear timeline and quote up front.
- 03
Build
Develop the site with clean, maintainable code, and with performance and responsiveness built in from the start.
- 04
Optimise
SEO, Core Web Vitals, accessibility and testing across browsers and devices before launch.
- 05
Launch & support
Deploy, QA, hand over an organised setup, and stay available for support after go-live.
FAQ
Ongoing Support & Maintenance: common questions
What does a maintenance plan cover?
Typically updates, backups, security monitoring, bug fixes, small changes and responsive support, plus a set amount of time for new features or content. We agree the exact scope up front.
Do you maintain sites you did not build?
Yes, in most cases. I will do a quick review first to understand the setup, then take over maintenance and support.
Why do I need ongoing maintenance?
Outdated software is the most common cause of hacked and broken sites. Regular updates, backups and monitoring prevent most problems before they happen and keep your site fast and secure.
How quickly do you respond?
Maintenance clients get priority, responsive communication. We agree expected response times so you always know where you stand.
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Open to website builds, CMS migrations, Shopify & WordPress projects and ongoing support.